Personal information means information that can be used to identify and contact you, specifically your name, postal delivery address, e-mail address, payment method (e.g., credit card, debit card, or other payment method accepted on our website) and telephone number, as well as other information when such details are combined with your personal information.
When you register or re-register for our service, we ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. For similar reasons, we may supplement the personal information you provide with publicly available information about you as well as information from other sources. We use this personal information, for example, to process your registration, your orders and your payments, and to communicate with you on these and other topics. We also use your e-mail address to send you newsletters, as well as messages about new MoviePass® features, MoviePass® special offers, promotional announcements, consumer surveys and other correspondence concerning our service. Occasionally, we may send these materials to you via postal mail, using the shipping address provided. Our mailers that contain the DVDs may also contain promotional items or advertisements. If you no longer want to receive the newsletters, other announcements or non-DVD-mailer postal mail, simply access the “Manage email subscriptions” page under “My Account” and uncheck those items to unsubscribe. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.
We keep track of your interactions with us and collect information related to your use of our service, including but not limited to your online activity, title selections and ratings, payment history and correspondence as well as Internet protocol addresses, device types, operating system and related activity. We use this information for such purposes as providing recommendations on movies we think will be enjoyable, personalizing the service to better reflect particular interests, helping us quickly and efficiently respond to inquiries and requests and otherwise enhancing or administering our service offering for our customers. We also provide analysis of our Users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, movie ratings, consumption habits, commentary, reviews and other non-personal information about customers.
While using the MoviePass® service and/or website, you will have opportunities to post reviews or other personal information in public forums. Please understand that when you post such information, it is made public and is not subject to this policy. We are not responsible for any third party’s use of personal information you publicly disclose through our service.
We give you access to a broad range of information about your account and your interactions with us in the “Your Account” portion of the website. You are responsible for updating and maintaining the truth and accuracy of the personal information you provide us relating to your account. If you want to update or correct your contact information or change your payment method, you can do so by visiting the “Your Account” section of our website. You must be signed in to access “Your Account.” to update e-mail subscriptions preferences.
As you interact with our service, we and our service providers may place cookies on your system. (Cookies are small pieces of data that are sent to your browser from a web server and stored on your system for record keeping purposes.) In general, cookies can make the Internet more useful by storing information about your preferences on a particular system. In many cases, cookies or other technologies associate your interactions with our service to other information within your account.
In addition to cookies, we and our service providers use other technologies, including pixel tags, to gather information on how Users interact with the site. These technologies can lead us to popular pages, conversion rates, click-through and other information that can be used to improve, operate and monitor our website and other aspects of our service.
Except where outlined in this policy or otherwise communicated to you, we will not sell, rent or disclose your personal information to third parties without notifying you of our intent to do so. In such an event, Users will be notified in advance, giving you the opportunity to prevent your personal information from being shared.
We use other companies, agents or contractors to perform services on our behalf. For example, we have partnered with other companies to personalize and optimize our web pages, process credit card transactions, collect debts, analyze and enhance data (including customers’ interaction with our website) and process consumer surveys. In the United States, we also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these other companies may have access to your personal information. We do not authorize these companies to use your personal information except for the purpose of providing the services we request of them.
From time to time, we may partner with companies whose products we believe will interest our Users. In conjunction with these partners, we may send promotional announcements and/or serve web-based advertisements to our customers on their behalf. You can go to the “Manage email subscriptions” page under “Your Account” and request that your name be excluded from these mailings. In addition, we may offer joint promotions or programs that will require personal information to be shared with third parties. For example, we may partner with companies that offer incentives, such as frequent flyer mileage awards if you sign up or otherwise utilize our service. In fulfilling these types of promotions, we may share your name and other personal information.
MoviePass® requires access to your location when selecting a theater. This is a single request for your location coordinates (longitude, latitude, and radius) and will only be used as a means to develop, improve and personalize the service. MoviePass® takes information security very seriously and uses reasonable administrative, technical, physical and managerial measures to protect your location details from unauthorized access. Location coordinate data is transmitted via Secure Socket Layer (SSL) technology into password-protected databases.
MoviePass® takes information security very seriously and uses reasonable administrative, technical, physical and managerial measures to protect your personal details from unauthorized access. We utilize Secure Sockets Layering, which is an industry-standard protocol, in order to encrypt the personal information that you send us through the registration and sign up process. We store your email address and payment method information in an encrypted form.
In order to provide you with ease of access to your account and to help administer the MoviePass® service, MoviePass® implements technology that enables us to recognize you as the account holder and provide you with direct access without requiring you to retype any password or other User identification when you revisit the service. You can choose not to take advantage of this feature by unchecking the box “Remember me on this computer” when you login on the website. MoviePass® ready devices do not have this feature. To remove access to your MoviePass® account from a device, go to the “My Account.” You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or device through which you access your MoviePass® account. If you disclose your password to anyone or share your account and/or devices with other people, you take full responsibility for their actions. Where possible, Users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or MoviePass® ready device, you should log-out and deactivate the device before doing so. If you fail to log out and deactivate your device, subsequent Users may be able to access your account information. To deactivate a device, go to “My Account”
Unfortunately, no security system can be guaranteed 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. By using our service (including our website and User interfaces) or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the MoviePass® service.
175 Varick Street
New York, NY 10014
Last updated: February 4, 2014